Refund Policy

At the Green Mahoe, we stand behind the quality of our natural wellness products. If you are not fully satisfied with your purchase, please review our refund and return policy below.

1. Eligibility for Returns

Items may be returned within 30 days of delivery.
To be eligible, products must be unused, unopened, and in their original packaging.
For health and safety reasons, opened or used products cannot be returned unless defective or damaged upon arrival.

2. Non-Returnable Items

Gift cards
Sale or clearance items
Digital/downloadable products (e.g., e-books, guides)

3. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Provide your order number and photos of the issue so we can arrange a replacement or refund.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original method of payment within 5–10 business days.
Shipping costs are non-refundable. If your refund is approved, the product cost will be returned, but original shipping fees will not be included.

5. Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same product,

6. Return Shipping Costs

Customers are responsible for paying shipping costs to return items.
If the return is due to our error (defective, damaged, or wrong item), we will cover return shipping costs.

7. How to Start a Return

To request a return, please email us with your order number, reason for return, and photos (if applicable). Once approved, you will receive instructions on where to send your return.